These Terms govern:

•the use of this website, and

•any other agreement or legal relationship with the Owner, in a binding manner. Expressions 

capitalized herein are defined in the corresponding section of this document.

The User is kindly requested to read this document carefully.

This website is a service provided by:

AURILIO SRL VIA N. BIXIO NR 2 BUSTO ARSIZIO 21052 VARESE ITALY Owner's Email: aurilio@aurilio.it

Key Points at a Glance:

•Please note that certain provisions of these Terms may apply only to specific categories of Users. In particular, some provisions may apply only to Consumers or only to Users who do not act as Consumers. Such limitations are always explicitly mentioned in each relevant clause. In the absence of a mention, the clauses apply to all Users.

•The use of this website and the Service is reserved for Users who are of legal age according to 

applicable law.

•Access to this website and the use of the Service by minors are only allowed under parental or 

guardian supervision.

•The right of withdrawal only applies to European Consumers.

1. Terms of Use

Unless otherwise specified, the terms of use for this website set forth in this section have general 

validity. Additional terms of use or access applicable in specific situations are expressly indicated in 

this document.

By using this website, the User declares to meet the following requirements:

•There are no User restrictions concerning whether they are Consumers or Professional Users.

•The User is of legal age according to applicable law.

•The use of this website by minors is allowed only under the supervision of parents or legal 

guardians.

1.1. Registration

To use the Service, the User can create an account by providing all requested data and information 

completely and truthfully. It is possible to use the Service without registering or creating an account; 

however, certain functions may not be available. Users are responsible for securely storing their access

credentials and maintaining their confidentiality. To do so, Users must select a password that matches 

the highest security level available on this website. By creating an account, the User agrees to be fully 

responsible for all activities carried out with their access credentials. Users are required to inform the 

Owner immediately and unambiguously via the contact details provided in this document if they 

believe that their personal information, such as their User account, access credentials, or personal data,

has been violated, illicitly disclosed, or stolen.

1.2. Account Closure

The User is free to close their account and cease using the Service at any time by following this 

procedure by contacting the Owner at the contact details in this document.

1.3. Account Suspension and Deletion

The Owner reserves the right to suspend or delete a User's account at any time at their discretion and 

without notice if they deem it inappropriate, offensive, or contrary to these Terms. The suspension or 

deletion of an account does not entitle the User to compensation, refund, or indemnification. The 

suspension or deletion of an account due to User fault does not exempt the User from paying any 

applicable fees or prices.

1.4. Content on this Website

Unless otherwise specified or clearly recognizable, all the content available on this website is owned 

by or provided by the Owner or its licensors. The Owner takes the utmost care to ensure that the 

content available on this website complies with applicable law and does not infringe upon the rights of 

third parties. However, it is not always possible to achieve this result. In such cases, without prejudice 

to legally enforceable rights and claims, Users are requested to address their complaints to the contact 

information specified in this document.

1.4.A. Rights on Content of this Website

The Owner holds and expressly reserves all intellectual property rights in the aforementioned content. 

Users are not authorized to use the content in any way that is not necessary or implicit in the correct 

use of the Service. In particular, but without exclusion, Users are prohibited from copying, 

downloading, sharing beyond the limits specified below, modifying, translating, processing, 

publishing, transmitting, selling, licensing, transforming, transferring/alienating to third parties, or 

creating derivative works from the content available on this website, or allowing third parties to 

engage in such activities through their User account or device, even unknowingly. Where expressly 

indicated on this website, Users are authorized to download, copy, and/or share certain content 

available on this website exclusively for personal and non-commercial purposes, provided that 

attribution of authorship of the work is observed, along with any other relevant requirements as 

specified by the Owner. The limitations and exclusions provided by copyright law remain in force.

1.5. Access to External Resources

Through this website, Users may have access to resources provided by third parties. Users 

acknowledge and accept that the Owner has no control over such resources and is therefore not 

responsible for their content and availability. The terms applicable to resources provided by third 

parties, including those applicable to any rights granted on content, are determined by the third parties 

themselves and are governed by their respective terms and conditions or, in their absence, by law.

1.6. Permitted Use

This website and the Service may only be used for the purposes for which they are offered, in 

accordance with these Terms and under applicable law. It is the sole responsibility of the User to 

ensure that the use of this website and/or the Service does not violate the law, regulations, or the rights 

of third parties. Therefore, the Owner reserves the right to take any measures to protect its legitimate 

interests, including denying the User access to this website or the Service, terminating contracts, and 

reporting any objectionable activities carried out through this website or the Service to the competent 

authorities, such as the judicial or administrative authorities, whenever the User engages in or there is 

a suspicion of:

•violations of the law, regulations, and/or the Terms;

•infringements on the rights of third parties;

•acts that may significantly harm the legitimate interests of the Owner;

•offenses against the Owner or a third party.

1.7. API Terms of Use

Users can access their data related to this website through the Application Program Interface (API). 

Each use of the API, including through third-party products or services that access this website, is 

subject to the Terms and the following specific conditions:

•The User expressly acknowledges and accepts that the Owner is not liable for damages or 

losses resulting from the User's use of the API or third-party products or services accessing data

through the API.

2. TERMS AND CONDITIONS OF SALE

2.1. Paid Products

Some of the Products offered on this website as part of the service are paid. The rates, duration, and 

terms applicable to the sale of such Products are described below and in the respective sections of this 

website.

2.2. Product Description

Prices, descriptions, and availability of the Products are specified in their respective sections of this 

website and are subject to change without notice. Although the Products on this website are presented 

with the highest technical accuracy possible, their representation on this website through any means 

(including, where applicable, graphic materials, images,

2.3. Purchase Procedure

Each phase, from product selection to order submission, is part of the purchase procedure. The 

purchase procedure includes the following steps:

•Users are kindly requested to choose the desired Product and verify their purchase selection.

•After verifying the information visible in the purchase selection, Users can place the order by 

submitting it.

2.4. Order Submission

The submission of the order entails the following:

•The User's order submission results in the conclusion of the contract and obliges the User to 

pay the price, taxes, and any additional charges and expenses as specified on the order page.

•In cases where the purchased Product requires action on the part of the User, such as providing 

information or personal data, specifications, or special requests, the order submission also 

obliges the User to cooperate accordingly.

•Upon order submission, Users will receive an order confirmation receipt.

•All notifications related to the purchase procedure described above will be sent to the email 

address provided by the User for this purpose.

2.5. Prices

During the purchase procedure and before order submission, Users are duly informed of all fees, taxes,

and costs (including any shipping expenses) that will be charged to them. The prices on this website 

include all applicable fees, taxes, and costs.

2.6. Promotions and Discounts

The Owner may offer discounts or special promotions for the purchase of Products. These promotions 

or discounts are always subject to the requirements and terms and conditions set forth in the respective 

section of this website. Promotions and offers are always granted at the sole discretion of the Owner. 

Repeated or periodic promotions or discounts do not constitute any claim or right enforceable by Users

in the future. Depending on the circumstances, discounts and promotions are valid for a specific period

of time or until stock is exhausted. Unless otherwise specified, the time limitations of promotions and 

discounts are based on the time zone of the Owner's headquarters, as indicated in the contact 

information provided in this document.

2.7. Vouchers

Promotions and discounts can be offered in the form of vouchers. In case of a breach of the conditions 

applicable to vouchers, the Owner may legitimately refuse to fulfill their contractual obligations and 

expressly reserves the right to take appropriate legal action to protect their rights and interests. Any 

additional or differing provisions applicable to the use of vouchers as stated in the respective 

information page or on the voucher itself take precedence in any case, regardless of the provisions that 

follow. Unless otherwise specified, the following rules apply to the use of vouchers:

•Each voucher is valid only if used in accordance with the methods and within the specified 

timeframe on the website and/or on the voucher.

•The voucher can only be redeemed in its entirety at the time of purchase—partial use is not 

allowed.

•Unless otherwise specified, single-use vouchers can only be redeemed once per purchase, even 

in the case of installment purchases.

•Vouchers are not cumulative.

•The voucher must be used within the specified validity period. After expiration, the voucher 

will be automatically void. There is no possibility of claiming any rights, including 

reimbursement of the voucher's value.

•The User is not entitled to any credit/refund/compensation in case there is a difference between 

the voucher's value and the value redeemed.

•The voucher is for non-commercial use only. Reproduction, counterfeiting, and 

commercialization of the voucher are strictly prohibited, as well as any illicit activity related to 

the purchase and/or use of the voucher.

2.8. Payment Methods

Details regarding accepted payment methods are highlighted during the purchase procedure.

2.9. Additional Costs for Certain Payment Methods

Some payment methods may involve additional costs that are independent of Aurilia. Detailed 

information is provided in the relevant section of this website. All payments are managed 

independently by third-party services. Therefore, this website does not collect payment-related data, 

such as credit card numbers, but it receives a notification once the payment is successfully processed. 

In the event that a payment made with one of the available methods fails or is rejected by the payment 

service provider, the Owner is not obligated to fulfill the order. If the payment is unsuccessful, the 

Owner reserves the right to request reimbursement from the User for any additional expenses incurred 

by the company and/or damages related to the reimbursement.

2.10. Reservation of Ownership

Until the Owner receives full payment of the purchase price, the User does not acquire ownership of the ordered Products.

2.11. Delivery

Deliveries are made to the address provided by the User and according to the methods specified in the 

order summary. Upon delivery, Users must promptly check the package's contents and report any 

anomalies to the contact details listed in this document or as described in the delivery note. Users may 

refuse to accept the package if it is visibly damaged. Delivery can take place in the countries or 

territories specified in the relevant section of this website. Delivery times are indicated on this website 

or during the purchase procedure.

2.11.A. Non-Delivery

The Owner is in no way responsible for any delivery errors resulting from inaccuracies or omissions 

made by the User during the order completion, nor for any damage or delays occurring after delivery 

to the courier if the latter was chosen by the User. In case the goods are not delivered or picked up at 

the specified time or within the specified period, they will be returned to the Owner, who will contact 

the User to schedule a second delivery attempt or agree on further measures. Unless otherwise 

specified, each delivery attempt from the second attempt onward is at the User's expense.

3. User Rights

3.1. Right of Withdrawal

Unless an exception applies, Users may have the right to withdraw from the contract within the 

specified period (by law, not less than 14 days) for any reason and without justification. Further 

information on the right of withdrawal can be found in this section.

3.1.A. Who is Entitled to the Right of Withdrawal

Unless one of the exceptions listed below applies, Users acting as European Consumers by law have 

the right to withdraw from contracts concluded online (distance contracts) within the specified time 

frame for any reason and without the need for justification. Users who do not meet these requirements 

do not enjoy the rights described in this section.

3.1.B. Exercising the Right of Withdrawal

To exercise the right of withdrawal, the User must send the Owner an unequivocal statement of their 

intention to withdraw from the contract. For this purpose, the User may use the withdrawal form 

template available in the Definitions section of this document. However, the User is free to express 

their intention to withdraw from the contract in any other appropriate form. To comply with the 

withdrawal period, the User must send the withdrawal statement before the withdrawal period expires. 

When does the withdrawal period expire? In the case of goods purchases, the withdrawal period 

expires 14 days after the day on which the User or a third party, other than the carrier and designated 

by the User, takes possession of the goods. In the case of multiple goods ordered together but delivered

separately, or in the case of a single good delivered in multiple lots or pieces, the withdrawal period 

expires 14 days after the day on which the User or a third party, other than the carrier and designated 

by the User, takes possession of the last of the goods, lots, or pieces.

3.1.C. Effects of Withdrawal

The Owner will refund all payments received, including delivery costs, to Users who have correctly 

exercised their right of withdrawal. However, any additional cost resulting from the choice of a 

delivery method different from the cheaper standard delivery offered by the Owner will be borne by 

the User. The refund will be made without undue delay and, in any case, within 14 days from the day 

on which the Owner is informed of the User's decision to withdraw from the contract. Unless 

otherwise agreed with the User, the refund will be made using the same payment method used for the 

initial transaction. The User will not incur any costs as a result of the withdrawal.

...for contracts for the purchase of physical goods

Unless the Owner has offered to collect the goods, the User is required to return them to the Owner or 

another person authorized to receive them without undue delay and, in any case, within 14 days from 

the day the User communicated their intention to withdraw from the contract. The deadline is met if 

the goods are returned to the courier or another authorized person before the expiration of the 14-day 

period described above. The refund may be withheld until the goods are received or until the User has 

provided evidence of having returned them. The User is responsible for any decrease in the value of 

the goods resulting from use other than that necessary to establish their nature, characteristics, and 

functioning. Return shipping costs are borne by the Owner.

4. Warranties

4.1. Legal Warranty of Product Conformity Under EU Law

Under European regulations, the seller guarantees the conformity of the goods sold for a minimum 

period of 2 years from delivery. Therefore, the seller is required to ensure that the purchased goods 

have the quality, functionality, or characteristics promised or reasonably foreseeable for at least two 

years from the time of delivery to the buyer. If Users act as European Consumers, the legal warranty of

conformity applies to items available on this website in accordance with the laws of the country in 

which they usually reside. The national laws of that country may grant such Users wider rights. 

Consumers who do not act as European Consumers may enjoy warranty rights under the laws of the 

country in which they usually reside.

5. Limitation of Liability and Indemnity

5.1. Australian Users

5.1.A. Limitation of Liability

No provision in these Terms excludes, limits, or modifies any warranty, condition, indemnity, right, or 

remedy that the User may have under the Competition and Consumer Act 2010 (Cth) or similar state or

territorial laws and which cannot be excluded, limited, or modified (a non-excludable right). To the 

maximum extent permitted by law, our liability to the User, including liability for breach of a non-

excludable right and any other liability not otherwise excluded under these Terms and Conditions, is 

limited, at the Owner's discretion, to either the provision of the services again or the payment for the 

cost of having the services supplied again

5.2. US Users

5.2.A. Warranty Disclaimer

The Owner provides this website "as is" and on an "as available" basis. The use of the Service is at the 

User's risk and peril. To the maximum extent permitted by law, the Owner expressly disclaims all 

warranties, conditions, and guarantees of any kind—whether express, implied, statutory, or otherwise

— including, but not limited to, any implied warranties of merchantability, fitness for a particular 

purpose, or non-infringement of third-party rights. No advice or information, whether oral or written, 

obtained by the User from the Owner or through the Service, will create any warranty not expressly 

stated in these Terms. Notwithstanding the above, the Owner and its subsidiaries, affiliates, officers, 

agents, brand partners, suppliers, and employees do not warrant that the content is accurate, reliable, or

correct; that the Service will be available at any particular time or location, uninterrupted, or secure; 

that any defects or errors will be corrected; or that the Service is free of viruses or other harmful 

components. Any content downloaded or otherwise obtained through the use of the Service is 

downloaded at the User's own risk and the User is solely responsible for any damage to the User's 

computer system or mobile device or loss of data resulting from such download or use of the Service 

by the User.

The Owner does not warrant, approve, guarantee, or assume responsibility for any product or 

service advertised or offered by third parties through the Service, nor any website or service 

linked via hyperlink. Furthermore, the Owner does not participate in or in any way monitor any 

transactions between Users and third-party providers of products or services.

The Service may become inaccessible or malfunction with the User's browser, device, and/or 

operating system. The Owner cannot be held responsible for any damage, whether perceived or 

actual, arising from the content, operation, or use of the Service.

Federal laws, some states, and other jurisdictions may not allow the exclusion and limitation of certain 

implied warranties. The above exclusions may not apply to Users. This Agreement gives Users specific

legal rights. Users may have additional rights that vary from state to state. The limitations and 

exclusions provided in this Agreement apply to the extent permitted by law.

Il Titolare non garantisce, approva, assicura o si assume la responsabilità per nessun prodotto o servizio pubblicizzato o offerto da parti terze attraverso il Servizio né nessun sito web o servizio collegato tramite hyperlink. Inoltre il Titolare non prende parte né in alcun modo monitora nessuna transazione tra Utenti e fornitori terzi di prodotti o servizi.

Il Servizio potrebbe diventare inaccessibile o non funzionare correttamente con il browser, dispositivo e/o sistema operativo dell’Utente. Il Titolare non può essere ritenuto responsabile per nessun danno, sia esso percepito o effettivo, derivante dal contenuto, funzionamento o utilizzo del Servizio.

Leggi   federali,   alcuni   stati   e altre   giurisdizioni   non consentono   l’esclusione   e   la limitazione   di   determinate garanzie implicite. Le  esclusioni di cui sopra potrebbero non applicarsi agli Utenti. Questo Accordo  conferisce  agli Utenti diritti legali particolari. Gli Utenti potrebbero godere di diritti ulteriori che variano da stato a stato. Le limitazioni ed esclusioni previste da questo Accordo si applicano nei limiti previsti dalla legge.

5.2.B. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall the Owner and its subsidiaries, 

affiliates, officers, agents, brand owners, partners, suppliers, and employees be liable for:

•Any indirect, intentional, collateral, special, consequential, or exemplary damages, including, 

but not limited to, damages resulting from loss of profits, goodwill, use, data, or other 

intangible losses, resulting from or related to the use, or the inability to use, the Service; and

•Any damage, loss, or injury resulting from hacking, tampering, or other unauthorized access or 

use of the Service or the User's account or information contained therein;

•Any error, omission, or inaccuracy in the content;

•Personal injury or material damage of any nature resulting from User's access to or use of the 

Service;

•Any unauthorized access to the Owner's security servers and/or any personally identifiable 

information stored therein;

•Any interruption or termination of transmissions to or from the Service;

•Any bugs, viruses, trojans, or the like that may be transmitted to or through the Service;

•Any errors or omissions in any content or for any loss or damage of any kind incurred as a 

result of the use of any content posted, emailed, transmitted, or otherwise made available 

through the Service; and/or

•Defamatory, offensive, or illegal conduct by any User or third party. In no event shall the 

Owner and its subsidiaries, affiliates, officers, agents, brand owners, partners, suppliers, and 

employees be liable for any claim, proceeding, liability, obligation, damage, loss, or cost 

exceeding the amount paid by the User to the Owner in the 12 months preceding, or the 

duration of this Agreement between the Owner and the User, whichever is shorter. This section 

on limitation of liability applies to the maximum extent permitted by law in the applicable 

jurisdiction, regardless of whether the alleged liability arises from contract, tort, negligence, 

strict liability, or any other basis, even if the Owner has been advised of the possibility of such 

damage. Some jurisdictions may not allow the exclusion or limitation of incidental and 

consequential damages, so the above limitations or exclusions may not apply to the User. These

Terms grant Users specific legal rights, and Users may have other rights that vary from 

jurisdiction to jurisdiction. The waivers, exclusions, or limitations of liability provided in these 

Terms do not apply beyond the limits imposed by applicable law.

5.2.C. Indemnification

The User agrees to defend, indemnify, and hold the Owner and its subsidiaries, affiliates, officers, 

agents, brand owners, partners, suppliers, and employees harmless from and against any claim, 

damage, obligation, loss, liability, burden, or debt and expenses, including, without limitation, legal 

fees and costs arising from:

•The use or access to the Service by the User, including any data or content transmitted or 

received by the User;

•A breach of these Terms by the User, including, but not limited to, any breach by the User of 

any representation or warranty provided by these Terms;

•A violation by the User of any third-party rights, including but not limited to, any rights 

relating to privacy or intellectual property;

•A violation by the User of any law, rule, or regulation in force;

•Any content sent from the User's account, including, but not limited to, misleading, false, or 

inaccurate information, and including the case where access is made by third parties with the 

User's username and password or other security measures, if any;

•Intentional conduct by the User; or

•the violation of any legal provision by the User or their affiliates, officials, agents, 

trademark co-owners, partners, suppliers, and employees, within the limits allowed by 

applicable law.

6. Common Provisions

6.1. No Implicit Waiver

The Owner's failure to exercise legal rights or claims arising from these 

Terms does not constitute a waiver of those rights. No waiver shall be deemed final in relation to a 

specific right or any other right

6.2. Service Interruption

To ensure the best possible service, the Owner reserves the right to interrupt

the Service for maintenance, system updates, or any other modifications, with suitable notice to Users. 

To the extent permitted by law, the Owner reserves the right to suspend or cease the activity of the 

Service entirely. In the event of the cessation of the Service's activity, the Owner will make efforts to 

allow Users to retrieve their Personal Data and information and will respect Users' rights regarding the 

continued use of the product and/or compensation, as provided by law. Additionally, the Service may 

not be available due to circumstances beyond the reasonable control of the Owner, such as force 

majeure (e.g., infrastructure malfunctions, blackouts, etc.)

6.3. Service Resale

Users are not authorized to reproduce, duplicate, copy, sell, resell, or exploit this 

Website or the Service in whole or in part without the prior written consent of the Owner, expressed 

directly or through a legitimate reseller program.

6.4. Privacy Policy

Information on the processing of Personal Data is contained in this Website's privacy policy.

6.5. Intellectual Property

Without prejudice to any more specific provisions contained in the Terms, 

intellectual and industrial property rights, such as copyrights, trademarks, patents, and designs relating 

to this Website, are exclusively owned by the Owner or its licensors and are protected by applicable 

international laws and treaties on intellectual property. All trademarks - both denominative and 

figurative - and any other distinctive signs, company names, service marks, illustrations, images, or 

logos appearing in connection with this Website are and remain the exclusive property of the Owner or

its licensors and are protected by applicable international laws and treaties on intellectual property.

6.6. Terms Amendments

The Owner reserves the right to modify the Terms at any time. In such cases,

the Owner will provide appropriate notice of the changes to Users. The changes will take effect in the 

relationship with the User only from the moment communicated to the User. The continued use of the 

Service implies the User's acceptance of the updated Terms. If the User does not wish to accept the 

changes, they must cease using the Service and may terminate the Agreement. The previous version 

continues to govern the relationship until the User accepts the changes. This version can be requested 

from the Owner. If required by law, the Owner will provide advance notice to Users of the effective 

date of the modified Terms.

6.7. Contract Assignment

The Owner reserves the right to transfer, assign, dispose of, novate, or 

subcontract individual or all rights and obligations under these Terms, taking into consideration the 

legitimate interests of Users. The provisions related to the modification of these Terms apply. The User

is not authorized to assign or transfer their rights and obligations under the Terms without the written 

consent of the Owner.

6.8. Contacts

All communications regarding the use of this Website must be sent to the contact details indicated in this document.

6.9. Severability Clause

If any of the provisions of these Terms should be or become void or 

ineffective under applicable law, the nullity or ineffectiveness of that provision does not affect the 

validity and effectiveness of the remaining provisions, which therefore remain valid and effective.

6.9.A. US Users

Any invalid or ineffective provision will be interpreted and adapted to the extent 

necessary to make it valid, effective, and in accordance with the original purpose. These Terms 

constitute the entire agreement between the User and the Owner with reference to the subject matter 

regulated and prevail over any other communication, including any previous agreements, between the 

parties regarding the subject matter. These Terms will be enforced to the fullest extent permitted by 

law.

6.9.B. European Users

If a provision of these Terms is or becomes null, invalid, or ineffective, the 

parties will endeavor to find a valid and effective replacement provision for the null, invalid, or 

ineffective one. In case of no agreement as stipulated, if permitted or required by applicable law, the 

null, invalid, or ineffective provision will be replaced by the applicable legal provision.

Notwithstanding the above, the nullity, invalidity, or ineffectiveness of a specific provision of these 

Terms does not invalidate the entire Agreement, unless the null, invalid, or ineffective provisions 

within the Agreement are essential or of such importance that the parties would not have entered into 

the contract if they had known that the provision would be invalid, or in cases where the remaining 

provisions would impose an excessive and unacceptable burden on one of the parties.

6.10. Applicable Law

The Terms are governed by the law of the place where Aurilio Srl is based, as indicated in the respective section of this document, regardless of conflict rules.

6.10.A. Prevalence of National Law

However, regardless of the above, if the law of the country where the User is located provides a higher level of consumer protection, that higher level of protection prevails.

6.11. Competent Court

The exclusive jurisdiction to hear any disputes arising from or in connection  with the Terms lies with the judge in the place where Aurilio Srl is based, as indicated in the respective section of this document.

6.11.A. Exception for Consumers in Europe

The above does not apply to Users acting as European Consumers or Consumers located in the United Kingdom, Switzerland, Norway, or Iceland, for whom the competent court is the one in which the consumer is resident, and the law of the place where the consumer is located applies, unless exceptions are provided by law.

7. Dispute Resolution

7.1. Amicable Settlement of Disputes

For all disputes arising from this 

contract, including those related to its existence, validity, termination, interpretation, 

performance, and resolution, the Parties undertake to find an amicable solution. The more 

diligent party shall send an email to the other party within 7 working days of the dispute 

arising, to which the other party undertakes to respond within the following 7 working days. In 

case the exchange of emails is not sufficient to resolve the issue, the Parties undertake to meet -

even via video conference - to discuss possible solutions within 7 working days following the 

last email. In case the amicable resolution attempt in this article fails, before taking legal 

action, the Parties undertake to make a prior attempt at mediation within the competent judge's 

territory for the dispute (as per the above contract as regulated by Articles 6.11 and 6.11.1), as a

condition for the subsequent possible substantive judgment.

7.2. Platform for Online Dispute Resolution for Consumers

The European Commission has introduced 

an online platform for the alternative resolution of disputes, which facilitates the extrajudicial 

settlement of disputes arising from online sales and service contracts. Therefore, every European 

Consumer or anyone located in Norway, Iceland, or Liechtenstein can use this platform to resolve 

disputes arising from contracts concluded online. The platform is available here.

8. Definitions and Legal References

•This Website (or Application): The structure that allows the provision of the Service.

•Agreement: Any legally binding or contractual relationship between the Owner and the User 

governed by the Terms.

•Business User: Any User who does not meet the definition of a Consumer.

•Voucher: Any digital or paper code or voucher that allows the User to purchase the Product at a 

discounted price.

•European (or Europe): Applies when the User, regardless of nationality, is in the European 

Union.

•Standard withdrawal form: Addressed to: AURILIO SRL VIA N. BIXIO NR 2 BUSTO 

ARSIZIO 21052 VARESE ITALY, EMAIL: aurilio@auriio.it

With this, I/we notify the withdrawal from my/our contract of sale for the following goods/services: 

___________________________ (insert a description of the goods/services for which you intend to 

withdraw the purchase):

•Ordered on: _____________________________________________ (insert the date)

•Received on: _____________________________________________ (insert the date)

•Name of the consumer(s): ____________________________________________

•Address of the consumer(s): _______________________________________________

•Date: ____________________________________________

•(only sign if this form is notified in paper form)

•Owner (or We): Aurilio Srl

•Product: A good or service that can be purchased through this Website, such as a tangible good,

digital files, software, booking services, etc. The sale of a Product may be part of the Service, 

as defined above.

•Service: The service offered through this Website as described in the Terms and on this 

Website.

•Terms: All conditions applicable to the use of this Website and/or the provision of the Service, 

as described in this document, as well as in any other related document or agreement, in the 

most updated version.

•User (or You): Refers to any natural person who uses this Website.

•Consumer: Any User considered as such under applicable law.

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